In this episode of Service Manager Cohort, Kyle Christensen and Todd Kane dig into the role of audits and cleanups in building a stronger service desk operation.
The conversation will focus on how service managers can create a recurring process for reviewing client sites, assigning cleanup work, checking documentation, and identifying gaps before they become larger issues. Inspired by the idea of “spring cleaning,” this episode is about turning random review work into a repeatable operational habit.
For service managers and service delivery leaders, this is a practical look at how audits can support better accountability, healthier client environments, stronger team habits, and more consistent service delivery.
Empath respects your privacy, see our privacy page for more details: https://empathmsp.com/privacy