Join us for the July 7 episode of Elephant in the Room featuring Peter Kujawa, EVP & GM, IT Nation & Service Leadership at ConnectWise, for a conversation on what AI is really doing to the MSP business model.
AI is changing the economics of work, software, and service delivery, but is it actually causing companies to downsize, or is it becoming a convenient excuse for decisions already in motion?
We’ll dig into how AI is affecting SaaS vendors, MSP capacity planning, customer headcount, and the long-standing price-per-user model. Peter and Kyle also explore what it means for MSPs to “grow into capacity” instead of cutting it, and how benchmarking data can help leaders separate real operational gains from hype.
Expect a practical discussion on:
• Whether AI is truly driving layoffs or simply accelerating existing business pressure
• How MSPs can use AI to increase capacity without over-hiring
• Why price-per-user economics may become harder to defend
• What AI means for service delivery, consulting, and MRR opportunities
• How MSPs should think about efficiency gains over the next 12–18 months
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