Ever feel like every change in the service desk turns into a fire drill?
A process gets updated, a tool changes, a client expectation shifts, and suddenly your team is trying to keep up while still hitting tickets, managing escalations, and keeping clients happy.
That’s where change management gets real for service managers.
In this Service Manager Cohort, Todd Kane and Kyle Christensen will talk through how to manage change in a way your team can actually follow. We’ll get into communication, accountability, consistency, and how to keep things moving without creating more confusion for your techs or your clients.
If you’re a service manager or service delivery leader trying to bring more structure to change without slowing your team down, this one is for you.
Link: https://www.crowdcast.io/c/servicemanagercohort/UFpoK
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